Platform - FAQ

Do you have a question about Flat? Our FAQ is here for you, you can find the answers to the most asked questions below.

FAQ

General

• What is Flat?
• How to contact the Flat team?
• Which web browsers are supported?
• Do you have a mobile app?
• What is the difference between an individual and an education account?
• If I don’t know anything in music, how can I use Flat?
• Why did Flat’s website fail to load for me?
• How to recover my account password?
• My school deleted my Google/Microsoft account, how to recover my Flat account?
• How do I delete my account?

Payments and billing

• Which Flat subscription is the best for me?
• How do I update my billing information?
• How do I find a billing receipt or invoice?
• Can I purchase Flat using a Wire Transfer, Purchase Order, Check or Paypal?
• How do I cancel my Flat subscription?
• What happens when I cancel my Flat subscription or trial?
• Can I get a refund on a Flat subscription?

Need more help?

Do you have a question that is not answered on this website? Please contact us, we are always one message away and love to hear from you.