Platform Support Legal and Privacy

How do I find a billing receipt or invoice?

Flat issues receipts and invoices for all payments. If you make a payment by debit or credit card, it will appear on your bank statement as “FLAT.IO MUSIC NOTATION”. After any payments, you will receive the invoice by email.

Find my Billing History online

You can access your billing history online at flat.io. To do so:

  • Sign in to flat.io.
  • Click your profile picture in the upper right corner.
  • Click Account settings.
  • On the left menu, choose Billing history
  • To see an invoice, click on the PDF button next to the desired transaction.

If a transaction is missing from this list, please contact us.

Purchased Flat on the Apple App Store?

If you purchased Flat through the Apple app store, you can view your purchase history to download a receipt.

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