Data and infrastructure
Our platform uses multiple cloud providers and subprocessors to run Flat. To provide the best performances, security, and service, these providers and datacenters are located in multiple countries. We also replicate data across multiple countries.
If you’re using restrictive firewall or proxy server settings, you or your network admin will need to allow (whitelist) certain domains to ensure Flat and related services work as expected.
Allow these domains for Flat and related services:
https://*.flat.io https://*.flat-cdn.com https://*.flat-embed.com
Flat uses the following providers for its production infrastructure:
|Provider & Entity Country||Hosting Country|
|Amazon Web Services Inc. (US)||US|
|DigitalOcean LLC. (US)||US, NL|
|OVH UK Ltd. (UK)||CA, FR|
|Online SAS (FR)||FR|
We also use some additional CDN providers to serve our static app content (which doesn’t contain any User Information or User Content).
In order to provide our service in the best conditions, we use the following sub-processors. You can find for each of them, the service provided a short explanation about what we do provide through them.
|Subprocessor Name||Service||Usage and Country|
|Amazon Web Services Inc.||IaaS provider||We use Amazon Web Services for their data storage and email service (in the US).|
|DigitalOcean LLC.||IaaS provider||We use Digital Ocean for their compute and data storage (in the US and the Netherlands).|
|OVH UK Ltd.||IaaS provider||We use OVH for their data storage (in France and Canada).|
|Google LLC.||PaaS/SaaS provider||We use Google for G Suite, Google Cloud, Firebase, Fabric and Google Analytics.|
|Intercom, Inc.||SaaS provider||We use Intercom for our support tool.|
|Crisp IM SARL||SaaS provider||We use Crisp for our support tool.|
|Stripe, Inc.||Payment provider||We use Stripe to process payments on the platform.|
|PayPal Holdings, Inc.||Payment Provider||We use Paypal to process payments on the platform.|
|Xero (UK) Ltd.||SaaS provider||We use Xero for the accounting and invoicing of our company.|