Platform Support Legal and Privacy

Can I get a refund on a Flat subscription?

If you have an issue with our product, please start by contacting us, we are always happy to help. If you purchased Flat on our website and Flat doesn’t work for you in the first month, we will provide a full refund.

If you think there’s been an error in billing, please contact our team and we’ll work with you to find a solution.

You can also cancel your subscription in your account, learn how to cancel it.

How to request a refund from the Apple App Store?

If you purchased your Flat subscription through the Apple app store, you’ll have to request your refund from Apple directly. To request a refund, follow these instructions from the Apple support page.

Live in the E.U.?

If you live in the E.U., you’re eligible for a refund if you cancel your Flat subscription within 14 days of purchase. You can read more in our EU Cancellation Policy.

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