Platform Support Legal and Privacy

Flat - EU cancellation Policy

Your Right to Cancel

If you are in the EU, you have a right to cancel your subscription without giving any reason for up to 14 days from the day after you entered your subscription agreement with us. This is known as the “Cancellation Period”.

Refund of Your Subscription Fee

If you cancel your subscription during the Cancellation Period, we will refund your subscription fee.

Your refund will take place no later than the end of 14 days after the day on which you informed us of your decision to cancel your subscription.

We will make any refund to you using the same means of payment as you used for the initial transaction unless you have expressly agreed with us otherwise; in any event, you will not incur any fees as a result of the reimbursement (except for the services you have received before cancelling).

How to Exercise You Right To Cancel

To exercise your right to cancel, you must inform us of your decision to cancel your subscription with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Support team by using this link: https://flat.io/support. You may also want to use the model cancellation form below but you are not required to do so.

Model Cancellation Form

Form
To: Tutteo Limited, 9th Floor, 107 Cheapside, London, EC2V 6DN, United Kingdom;
or email hello@flat.io
I hereby give notice that I cancel from my contract for the provision of the following service [please describe],
Ordered on (*) / received on (*)
Name of consumer(s),
Address of consumer(s),
Email address of consumer(s)
Signature of consumer (only if this form is notified on paper)
Date

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the Cancellation Period has expired.

Cancelling Your Subscription Outside of the Cancellation Period

If you would like to cancel your subscription to the Premium Service but carry on using the Premium Service until the end of your current subscription period, please read the following instructions: https://flat.io/settings/account/cancel-subscription.

Cancelling Your Auto-Renewal Subscription

If you have a subscription to the Premium Service that automatically renews, you can cancel the auto-renewal by sending us an email at hello@flat.io or by using this link https://flat.io/settings/account/cancel-subscription and inserting your details, at least 14 days before the end of your current subscription period.

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