Legal and privacy information

We are committed to our users' right to privacy. We want to share here all the information we can about how our products and website work in regards to privacy, terms, personal data and user content.

You can find below a collection of formal terms and policies as well as more informal content to easily understand our efforts to ensure your protection online. We're grateful for your interest and proud to have you as part of our community!

Please note that the terms of this page only apply to Flat individual and embed accounts. If you are using Flat for Education, please refer to our specific terms and conditions.

If you have any questions about this content, please contact our team.

Who provides the service?

The Service is provided by Tutteo Limited ("Flat"), a company incorporated and registered in England and Wales under company number 09734095 whose registered office is 9th Floor, 107 Cheapside, London, EC2V 6DN, United Kingdom. Tutteo Limited's VAT number is GB226808988.

In the United States, Flat is distributed by Tutteo Inc., a company registered in Delaware.

"Flat" is a trademark of Tutteo Limited, registered in Europe.

Our Terms and Policies

For individual users using Flat

If you are an individual user of our public platform, the following terms apply to you:

• Privacy Policy (Last Update: 11 Oct 2023)
  • Annex 1 - Personal information we collect
  • Annex 2 - Personal information collected automatically
  • Annex 3 - Cookies
• Individual Terms of Service (Last update: 5 January 2016)
• EU Cancellation Policy (Last update: 5 January 2016)

For individuals and businesses using Flat Embed:

If you are an individual or business using our embed product Flat Embed, the following terms apply to you:

• Privacy Policy (Last Update: 11 Oct 2023)
  • Annex 1 - Personal information we collect
  • Annex 2 - Personal information collected automatically
  • Annex 3 - Cookies
• Embed Terms of Service (Last Update: 16 May 2019)

Frequently Asked Questions (FAQ) about our terms

COPPA and FERPA compliance (US)

As mentioned in our Individual Terms of Service and Privacy Policy, our Flat Individual Service is not directed at persons under the age of 13 or otherwise ineligible in their country of residence to enter into a legal binding agreement to use our Service. For this reason, you might be required to verify your age when creating your account.

GDPR compliance

Flat is GDPR compliant and you can learn more about our approach to the GDPR on our dedicated page.

Age requirements

You can check out our dedicated information about our age requirements.

User content and ownership

We do not claim ownership over your User Content, check out the complete information in our Individual Terms ("Your Content").