Platform Support Legal and Privacy

Legal and privacy information

We are committed to our users’ right to privacy. We want to share here all the information we can about how our products and website work in regards to privacy, terms, personal data and user content.

You can find below a collection of formal terms and policies as well as more informal content to easily understand our efforts to ensure your protection online. We’re grateful for your interest and proud to have you as part of our community!

If you have any questions about this content, please contact our team.

Who provides the service?

The Service is provided by Tutteo Limited (“Flat”), a company incorporated and registered in England and Wales under company number 09734095 whose registered office is 9th Floor, 107 Cheapside, London, EC2V 6DN, United Kingdom. Tutteo Limited’s VAT number is GB226808988.

In the United States, Flat is distributed by Tutteo Inc., a company registered in Delaware.

“Flat” is a trademark of Tutteo Limited, registered in Europe.

Our Terms and Policies

For individual users using Flat

If you are an individual user of our public platform, the following terms apply to you:

For schools and businesses using Flat for Education:

If you are a school or business using our dedicated education product Flat for Education, the following terms apply to you:

For individuals and businesses using Flat Embed:

If you are an individual or business using our embed product Flat Embed, the following terms apply to you:

For Music Snippet

Please visit Music Snippet’s dedicated webite for the Privacy Policy and Term of service:

Frequently Asked Questions (FAQ) about our terms

COPPA and FERPA compliance (US)

Education accounts (Flat for Education): Flat for Education accounts are compliant with COPPA and FERPA for use by children. You can learn more below about the age requirements to use our service in our dedicated terms in our Terms of Service regarding Student Information in the United States.

Individual accounts: As mentioned in our Individual Terms of Service and Privacy Policy, our Flat Individual Service is not directed at persons under the age of 13 or otherwise ineligible in their country of residence to enter into a legal binding agreement to use our Service. For this reason, you might be required to verify your age when creating your account.

State and District specific agreements (US)

In the US, we can sign agreements specific to your state or district for you to use Flat for Education. Please contact us at if you have an agreement for your district you would like us to review and sign.

You can also consult the Student Data Privacy Consortium (SDPC) website where some of these agreements are public (California, Massachusetts, New Hampshire, Oregon, Utah, Washington State).

GDPR compliance

Flat is GDPR compliant and you can learn more about our approach to the GDPR on our dedicated page. If you are a school in the EEA (European Economic Area) using Flat for Education, our Business Terms of Service include a dedicated data processing addendum (DPA).

Age requirements

Flat individual accounts

For individual accounts, you can check out our dedicated information about our age requirements.

Flat for Education

For Flat for Education accounts, there is no age requirement to use our Service. Please note that your country might require parental consent to create an account containing Personally Identifiable Information (PII) about their children. If you don’t have this consent, you can still use our product by creating generic accounts that won’t contain any PII, for example by using only first names or other generic usernames as identifiers.

Please check our Terms of Service and our Data processing addendum for more details.

Music Snippet

Music Snippet doesn’t have accounts and doesn’t store personal information, so it can be used by anyone. Please check Music Snippet’s Privacy Policy for more information.

User content and ownership

We do not claim ownership over your User Content, check out the complete information in our Individual Terms (“Your Content”) and Education terms (“Your Content”).

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